OKLAHOMA CITY, August 6, 2018 — Strategic Healthcare Programs (SHP), a healthcare data analytics and benchmarking organization, has recognized four Carter Healthcare offices in their 2017 SHPBest program.

Carter Healthcare’s Ardmore, Okla., office and Oklahoma City Hospice both earned the SHPBest Premier Performer Patient Satisfaction Award, in recognition of achieving an overall score that ranked in the top five percent in the SHP national HHCAHPS (Home Health Care Consumer Assessment of Healthcare Providers and Systems) benchmark.

Carter Healthcare’s Del Rio, Texas, and Steubenville, Ohio, offices both earned the SHPBest Superior Performer Patient Satisfaction Award, in recognition of achieving an overall score that ranked in the top 20 percent in the SHP national HHCAHPS benchmark.

Additionally, each provider must have scored above the SHP national average for each of the five publicly reported HHCAHPS quality measures, as measured from the patient’s point of view.

This year marks the second annual SHPBest recognition program, created to acknowledge home health and hospice providers that consistently provide high-quality service. Award recipients were determined by reviewing and ranking the overall satisfaction score for more than 2,400 home health providers and more than 950 hospice providers for calendar year 2017.

“It is a great honor to be ranked as one of the top-performing agencies in home health care for customer service,” said Brad Carter, chief operations officer at Carter Healthcare. “As an agency, it is hard to strike a perfect balance between focusing on measurable outcomes and customer service. This award from SHP lets us know that we are doing it right, and our customers realize it.”

Carter added, “I want to thank our staff who provide this award-winning service, and our patients who validate it every day.”

For a complete list of home health provider award recipients, visit https://www.shpdata.com/media/1623/2017-shpbest-hhcahps-winner-list.pdf.

For a complete list of hospice provider award recipients, visit https://www.shpdata.com/media/1624/2017-shpbest-cahps-hospice-winner-list.pdf.

About Carter Healthcare

Since 1989, Oklahoma City-based Carter Healthcare has been a leading healthcare provider focused on delivering outcomes-based results and the highest quality of home health and hospice care, at-home medical equipment, and pharmacy services to thousands of clients in the comfort of their homes. With locations in Florida, Kansas, Missouri, Ohio, Oklahoma, Pennsylvania, Texas, and West Virginia, Carter Healthcare continues to help people live better lives. For more information, visit www.carterhealthcare.com.

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